The hallmark of any successful business or organization is meeting their customers’ needs and providing a great experience before, during and after a purchase. In today’s competitive market it is all about delighting the customers and providing a personalized experience during their entire lifecycle. Increasing customer loyalty and maintaining engagement through various touchpoints have become a key factor in maintaining relationships with customers.
Our Customer Experience certificate program is designed by industry experts and thought leaders, for professionals. Classes are fast-paced with hands-on activities that result in deliverables you can take back to your company and apply immediately.
4-Day In-Classroom Executive Program ($4,995)
Fall 2020: October 26 - 29, 2020 Tentative
The Customer Experience certificate program is offered as an immersive, hands-on, four-day program in the classroom or as an eight-week online program.
San Francisco Location, California
Online or on-site at your location
Tina Smith
Program Manager
tinasmith@sfsu.edu
(415) 228-0516