Why Enroll in the Customer Experience Certificate Program?

Account manager studies Customer Experience

 

Customer Service Skills Are Key to Success

In today’s competitive environment, delighting customers are the keys to any organization’s success. These skills are essential in any industry and organization and are transferable to any part of the organization.

Customer Experience students taking online class

 

Learn from Experts

Experts in customer experience from various industries impart practical tools that students can implement in the workplace. These thought leaders have been instrumental in creating new strategies and innovative techniques and have achieved customer excellence within their fields.

 

Customer Experience student takes class from home

 

Stay Ahead of the Competition

The program provides students with hands-on training to create an action plan with practical applications for their business or organization.

Customer service representative studies CX online

 

Online & Classroom Options

Study online for eight weeks or learn in a classroom for four days.

 


Location

San Francisco Location, California
Online or on-site at your location

Contact

Lisa Doering
ldoering@sfsu.edu
(415) 343-0264