The Design Thinking certificate program provides with a stimulating interdisciplinary curriculum designed to prepare you to explore, create and present solutions. The project-based, interdisciplinary program is designed to guide and build your technical and analytical skills, as well as a Design Thinking approach that you will need to move innovative projects forward within your teams. After completion of the eight-module program, you will receive a completion from SF State's College of Extended Learning.
Introduction to Design Thinking
Define Design Thinking as an effective approach to creative problem-solving.
Understand how Human-Centered Design and methodology influence Design Thinking.
Review of practices and case studies of Design Thinking in the real-world.
Designing for Empathy
Identify effective approaches and tools for research.
Design conversations and interviews that honor stakeholders.
Frame problem statements that facilitate problem-solving.
Introduction to Visualization
Align the right visualizations to the right Design Thinking tools.
Learn the visualization tools that best fit specific challenges.
Explore the use of visualization tools in real-life scenarios.
Persona & Journey Mapping Design
Create personas that describe stakeholder characteristics.
Build journey maps that help define critical moments of truth.
Identify the right tools for success measurement in Customer Experience.
Ideation in the Design Thinking Process
Develop creative processes for developing new ideas.
Understand mind-mapping and brainstorming approaches.
Learn best practices for ideation workshops.
Understand low and high-fidelity prototyping.
Design approaches for bringing ideas to life.
Discuss prototyping approaches and tools.
Identify methods for researching and validating outcomes.
Evaluate recommendations for stakeholder collaboration and participation.
Develop considerations for design validation.
Design Thinking Implementation & Application
Develop processes for deployment and launch.
Explore collaboration methods with stakeholders and success partners.
Design plans for applying Design Thinking at your organization.
San Francisco Location, California
Online or on-site at your location