Conflict Resolution and Mediation

Class Number: 11021

Fall 2020

HRM 9315

1.4 CEUs


This course will address the challenges of supporting and managing a work force with diverse attitudes towards conflict. At the end of the class, you will be able to choose appropriate methods and structures to facilitate conflict resolution in the workplace. You will also learn about emotional triggers, and how to engage constructively in negotiations at work. In addition, you will learn the best method to mediate others' conflict in the workplace.

Learning objectives:
- Gaining insights into your own reactions to conflict.
- Learning skills to handle interpersonal conflict constructively.
- Learning tools and practicing mediating others' conflicts.




Course fee: $390

To access the online class, visit to log in after registration and payment using SF State ID and password.

Class Number: 11021

Last Update: Sep 25, 2020 10:03am


Refund Information

Refund Code Full Refund 75% Refund No Refund
CEL_1 Class dropped one day prior to class start day N/A Class dropped on or beyond class start day