This course will address the challenges of supporting and managing a work force with diverse attitudes towards conflict. At the end of the class, you will be able to choose appropriate methods and structures to facilitate conflict resolution in the workplace. You will also learn about emotional triggers, and how to engage constructively in negotiations at work. In addition, you will learn the best method to mediate others' conflict in the workplace.
- Gaining insights into your own reactions to conflict.
- Learning skills to handle interpersonal conflict constructively.
- Learning tools and practicing mediating others' conflicts.
Course fee: $390
To access the online class, visit http://ilearn.sfsu.edu to log in after registration and payment using SF State ID and password.
Last Update: Sep 25, 2020 10:03am
|Refund Code||Full Refund||75% Refund||No Refund|
|CEL_1||Class dropped one day prior to class start day||N/A||Class dropped on or beyond class start day|