Journey Mapping/Diagramming the User Experience

Class Number: 10823

Fall 2019

MULT 9394

0.6 CEU


No prerequisite but some experience with information/interaction/UX design and some comfort with simple drawing is recommended.

Journey mapping (or experience mapping) is a way to visualize a person's experience over time and across multiple touch points. Experience maps are a way to represent processes and the relationships among components with illustrations and diagrams that are more effective and easier to understand than verbal descriptions. In this class students will learn how to create a visual representation that illustrate users' flow (within a product or service), their needs, wants, expectations and the overall experience for a particular goal.

Please bring paper or a sketchbook and your preferred sketching instruments (pen or pencil).




* Class meets at the Downtown Campus in the Westfield San Francisco Centre, 835 Market Street.

Class Number: 10823

Refund Information

Refund Code Full Refund 75% Refund No Refund
CEL_1 Class dropped one day prior to class start day N/A Class dropped on or beyond class start day


Last Update: Oct 15, 2019 8:36am