Quality Management Online

Summer 2021

PM 9709

Class Number: 2097
1.8 CEUs


This online course offers an overview of project quality management processes including all the activities of a project management team that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs of the project's customers and stakeholders. Teachings of several historical quality masters will be covered giving the project manager a solid foundation in the fundamentals of quality thinking including systems thinking, tools for understanding the voice of the system, psychology, and learning. Participants will explore the prerequisites to the implementation of quality management and the leadership required that supports best practices in the application of quality thinking in project management. The Quality Knowledge Area of project management will be covered with the objective of preparing students for the quality portion of the PMP® certification exam.

Once you register and pay for your course, you may go to ilearn.sfsu.edu, and log in using your SF State ID and Password. It takes up to 24 hours to process you into the system.




Course fee $475

Class Number: 2097

Refund Information

Refund Code Full Refund 75% Refund No Refund
CEL_1SUM Class dropped one day prior to class start day N/A Class dropped on or beyond class start day


Last Update: Apr 21, 2021 11:03am